Refund policy

Last updated: January 15, 2026

Main Character Mode™ sells both digital products and physical merchandise. Please review this policy carefully before purchasing.

1. Digital Products & AI Tools

Due to the immediate access and delivery of digital products, all digital sales are final.

This includes, but is not limited to:

  • AI teammates and GPT-powered tools

  • Digital downloads, guides, templates, and prompt packs

  • Quizzes, onboarding materials, and strategy resources

  • Membership access, Vault content, and subscription materials

Refunds will not be issued for:

  • Partial use or non-use

  • Accidental purchases

  • Change of mind or dissatisfaction

  • Technical issues caused by third-party platforms or integrations beyond our control

Please review product descriptions carefully before completing your purchase.

2. Subscriptions & Memberships

Some products are offered on a recurring subscription basis.

For subscriptions:

  • You may cancel at any time before your next billing date

  • Cancellation prevents future charges

  • Access ends immediately upon cancellation

  • We do not offer prorated, partial, or retroactive refunds

Subscription management may be handled through third-party services.

3. Physical Merchandise (Printful)

Some Main Character Mode™ products include physical merchandise fulfilled by a third-party provider.

For physical items:

  • Returns or replacements are accepted only for damaged, defective, or misprinted items

  • Requests must be submitted within 14 days of delivery

  • Items must be unworn, unused, and in original condition

  • We do not accept returns for sizing issues, buyer’s remorse, or incorrect address submissions

To request a replacement, contact support@maincharactermode.ai with:

  • Order number

  • Clear photos of the issue

  • A brief description

Approved replacements will be issued at no additional cost.

4. Third-Party Service Issues

Our services rely on third-party platforms and applications, including subscription management tools, digital delivery systems, AI providers, email or SMS platforms, and ecommerce infrastructure.

Refunds will not be provided for service interruptions, delays, or access issues caused by third-party services outside of our direct control. We will make reasonable efforts to assist in resolving verified issues.

5. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in immediate suspension or permanent loss of access to our products and services.

6. Contact

If you have questions about this Refund Policy, please contact:
support@maincharactermode.ai