Privacy policy

Last updated: January 15, 2026

Main Character Mode™ (“we,” “us,” or “our”) operates this website, online store, and related services (collectively, the “Services”), including digital products, AI-powered tools, memberships, physical merchandise, quizzes, and related content. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.

Information You Provide

  • Name, email address, phone number

  • Billing and shipping address

  • Payment information (processed by third-party payment processors)

  • Account credentials and preferences

  • Quiz responses, onboarding inputs, brand details, prompts, and other content you submit

  • Communications with us (support requests, feedback, emails)

Information Collected Automatically

  • IP address

  • Browser, device, and network information

  • Pages viewed, interactions, referral data

  • Cookies and similar tracking technologies

Information from Third Parties

  • Shopify and its integrated services

  • Payment processors

  • Print-on-demand and fulfillment providers (such as Printful)

  • Email, SMS, analytics, advertising, and hosting providers

  • Marketing or advertising partners, where permitted by law

2. How We Use Your Information

We use personal information to:

  • Provide, operate, and improve the Services

  • Deliver digital products, memberships, and AI-generated outputs

  • Process payments and fulfill orders

  • Manage subscriptions and account access

  • Communicate regarding transactions, support, and updates

  • Send marketing communications (email and optional SMS)

  • Personalize content and improve user experience

  • Detect fraud, abuse, or security issues

  • Comply with legal obligations and enforce our policies

3. AI-Powered Services & User Inputs

Some Services involve AI-powered tools.

  • Information you submit may be processed by third-party AI providers solely to generate outputs requested by you

  • We do not sell your private inputs

  • We do not use private inputs to train competing systems

  • AI providers act as data processors and are contractually restricted to performing services on our behalf

Users should avoid submitting sensitive personal information unless necessary for the intended output.

4. Marketing, Email & SMS Communications

We may send:

  • Transactional messages related to purchases or access

  • Marketing emails and, where applicable, SMS messages

You may opt out of marketing communications at any time using unsubscribe links or by contacting us. Message frequency may vary. Standard messaging rates may apply.

5. How We Share Personal Information

We may share personal information with:

  • Shopify and service providers supporting hosting, payments, analytics, fulfillment, AI processing, email/SMS, and customer support

  • Print-on-demand and fulfillment partners (such as Printful) to ship physical products

  • Advertising and marketing partners, where permitted by law

  • Affiliates or within our corporate group

  • Parties involved in a business transaction (merger, acquisition, bankruptcy)

  • Authorities or others as required by law or to protect rights, safety, and security

We do not sell personal information in the traditional sense. Certain advertising-related data sharing may be considered a “sale” or “sharing” under applicable laws, and you may opt out as described below.

6. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve its platform. Shopify may process information collected through your interactions with our store and other merchants.

In some cases, Shopify is responsible for responding to data rights requests related to information it controls. Learn more via the Shopify Consumer Privacy Policy and Privacy Portal.

7. Cookies & Tracking Technologies

We use cookies and similar technologies for functionality, analytics, and advertising. You may manage cookies through your browser settings. Where required by law, we recognize Global Privacy Control (GPC) signals.

8. Data Retention

We retain personal information only as long as necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal information

  • Request correction or deletion

  • Receive a copy of your data

  • Opt out of certain data sharing or targeted advertising

To exercise your rights, contact hello@maincharactermode.ai. We may verify your identity before responding. We will not discriminate against you for exercising your rights.

10. International Transfers

Your information may be transferred, stored, or processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

11. Children’s Privacy

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children.

12. Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system can guarantee absolute security.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date.

14. Contact

📧 hello@maincharactermode.ai
📍 1732 Aviation Blvd, Unit 1613
Redondo Beach, CA 90278, USA